Quick Fixes to Try First
Before diving into specific issues, try these steps:- Clear browser cache — Stale cache can cause loading or display issues
- Try a different browser — Rule out browser-specific problems
- Disable extensions — Ad blockers or privacy extensions may interfere
- Check internet connection — Ensure you have a stable connection
- Sign out and back in — Refreshes your session and tokens
Form Not Loading
Form shows blank page
- Verify the form is published
- Check that the form URL is correct
- Try opening the form in an incognito/private window
- Ensure JavaScript is enabled in your browser
Form loads slowly
- Check your internet speed
- Try reducing the number of images or large file upload fields
- Disable browser extensions that might slow down the page
Embed not showing
- Confirm the embed code was pasted correctly
- Check that the parent page allows iframes (some sites block embeds)
- Verify there are no conflicting CSS rules hiding the iframe
Submissions
Not receiving submissions
- Check your spam/junk folder
- Verify the notification email in form settings
- Ensure the form’s workflow or email notification is configured
- Look for failed workflow runs in the workflow run history
Submissions showing as spam
- Review Spam Protection settings
- Check if reCAPTCHA or similar is enabled
- Adjust spam sensitivity if legitimate submissions are being filtered
Missing fields in submission data
- Ensure all fields are included in the form schema
- Check that conditional logic isn’t hiding required fields
- Verify the integration or webhook is mapping the correct field IDs
Integrations
Webhook not triggering
- Verify the webhook URL is correct and publicly accessible
- Check that your endpoint returns a 2xx status code
- Review webhook retry logs for error details
- Ensure the webhook is configured on the correct form
Integration disconnected
- Reconnect the integration in Settings → Integrations
- Check if the third-party service has revoked access
- For OAuth integrations, re-authorize when tokens expire
Data not syncing to CRM
- Confirm field mapping in the workflow or integration settings
- Check for validation errors (e.g., required CRM fields not mapped)
- Review the workflow run history for failed steps
Account & Billing
Can’t access forms
- Verify you’re signed in with the correct account
- Check that you have access to the team that owns the form
- Ensure your subscription is active (no payment failures)
Reached submission limit
- Orbit AI plans include unlimited submissions; this typically indicates a different limit (e.g., workflow runs)
- Check your plan’s workflow or AI credit limits
- Upgrade your plan if you’ve outgrown the current tier
Can’t invite team members
- Ensure you’re on a plan that supports multiple team members (Pro and above)
- Verify you have Owner or Admin role
- Check that the invite email isn’t going to spam
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