Getting Started
How do I create my first form?
How do I create my first form?
Navigate to your dashboard and click “Create Form”. Choose between a Standard Form or Flow Form, give it a name, and start adding fields. You can publish your form immediately or save it as a draft.
What's the difference between Standard Forms and Flow Forms?
What's the difference between Standard Forms and Flow Forms?
Standard Forms display all fields at once on a single page. Flow Forms present one question at a time, creating a conversational experience.
Can I try OrbitForms for free?
Can I try OrbitForms for free?
Yes! New teams start with a 7-day free trial of a paid plan, which includes full access to that plan’s features. A credit card is required at signup, and you won’t be charged if you cancel before the trial ends.
Forms & Fields
What field types are available?
What field types are available?
OrbitForms supports text, email, phone, number, textarea, dropdown, radio buttons, checkboxes, date picker, file upload, rating, and more. Each field type has customizable validation options.
Can I add conditional logic to my forms?
Can I add conditional logic to my forms?
Yes! You can show or hide fields based on previous answers. This is available on all plans and works with both Standard and Flow Forms.
How do I customize the look of my form?
How do I customize the look of my form?
Go to the Styling tab in the form editor. You can customize colors, fonts, backgrounds, button styles, and more. Pro plans include access to custom CSS for complete control.
Submissions & Data
How do I view form submissions?
How do I view form submissions?
Click on any form in your dashboard, then navigate to the Submissions tab. You’ll see all responses with the ability to search, filter, and export data.
Can I export my data?
Can I export my data?
Yes! You can export submissions as CSV from the Submissions page. For Pro users, you can also set up automatic exports via webhooks or integrations.
How long is data retained?
How long is data retained?
We retain submission data indefinitely on all plans. You can delete individual submissions or entire forms at any time.
Sharing & Embedding
Can I use a custom domain?
Can I use a custom domain?
Yes! The Advanced plan includes custom domain support. You can host forms on forms.yourdomain.com or any subdomain you choose.
Is the embed code responsive?
Is the embed code responsive?
Absolutely. Our embed automatically adapts to any container size and works great on mobile devices.
Integrations
What integrations are available?
What integrations are available?
We integrate with popular tools like Zapier, Slack, HubSpot, Salesforce, Google Sheets, Notion, and many more. You can also use webhooks for custom integrations.
How do webhooks work?
How do webhooks work?
Webhooks send real-time data to your server whenever a form is submitted. You can configure multiple webhooks per form with custom headers and payload formats.
Can I integrate with my CRM?
Can I integrate with my CRM?
Yes! We have native integrations with HubSpot and Salesforce. For other CRMs, you can use Zapier or our webhook functionality.
Account & Billing
How do I upgrade my plan?
How do I upgrade my plan?
Go to the Billing page in your dashboard. You can upgrade, downgrade, or cancel your subscription at any time.
What happens if I exceed my plan limits?
What happens if I exceed my plan limits?
We’ll notify you before you hit your limits. If you reach your monthly response limit, your forms stop collecting new responses — visitors see a message that the form is no longer collecting responses. Upgrade your plan to resume immediately, or wait until the next billing period when your limit resets.
Do you offer refunds?
Do you offer refunds?
Monthly subscriptions are non-refundable. For annual subscriptions cancelled within the first 14 days of the initial purchase or renewal, you can request a pro-rated refund for the unused portion — contact support and we’ll process your request.