Getting Started
How do I create my first form?
How do I create my first form?
Navigate to your dashboard and click “Create Form”. Choose between a Standard Form or Flow Form, give it a name, and start adding fields. You can publish your form immediately or save it as a draft.
What's the difference between Standard Forms and Flow Forms?
What's the difference between Standard Forms and Flow Forms?
Standard Forms display all fields at once on a single page. Flow Forms present one question at a time, creating a conversational experience that can increase completion rates by up to 40%.
Can I try Orbit AI for free?
Can I try Orbit AI for free?
Yes! Our free plan includes unlimited forms and unlimited submissions, subject to our fair use policy. No credit card required to get started.
Forms & Fields
What field types are available?
What field types are available?
Orbit AI supports text, email, phone, number, textarea, dropdown, radio buttons, checkboxes, date picker, file upload, rating, and more. Each field type has customizable validation options.
Can I add conditional logic to my forms?
Can I add conditional logic to my forms?
Yes! You can show or hide fields based on previous answers. This is available on all plans and works with both Standard and Flow Forms.
How do I customize the look of my form?
How do I customize the look of my form?
Go to the Styling tab in the form editor. You can customize colors, fonts, backgrounds, button styles, and more. Pro plans include access to custom CSS for complete control.
Submissions & Data
How do I view form submissions?
How do I view form submissions?
Click on any form in your dashboard, then navigate to the Submissions tab. You’ll see all responses with the ability to search, filter, and export data.
Can I export my data?
Can I export my data?
Yes! You can export submissions as CSV from the Submissions page. For Pro users, you can also set up automatic exports via webhooks or integrations.
How long is data retained?
How long is data retained?
We retain submission data indefinitely on all plans. You can delete individual submissions or entire forms at any time.
Sharing & Embedding
How do I share my form?
How do I share my form?
Can I use a custom domain?
Can I use a custom domain?
Yes! Business plan includes custom domain support. You can host forms on forms.yourdomain.com or any subdomain you choose.
Is the embed code responsive?
Is the embed code responsive?
Absolutely. Our embed automatically adapts to any container size and works great on mobile devices.
Integrations
What integrations are available?
What integrations are available?
We integrate with popular tools like Zapier, Slack, HubSpot, Salesforce, Google Sheets, Notion, and many more. You can also use webhooks for custom integrations.
How do webhooks work?
How do webhooks work?
Webhooks send real-time data to your server whenever a form is submitted. You can configure multiple webhooks per form with custom headers and payload formats.
Can I integrate with my CRM?
Can I integrate with my CRM?
Yes! We have native integrations with HubSpot and Salesforce. For other CRMs, you can use Zapier or our webhook functionality.
Account & Billing
How do I upgrade my plan?
How do I upgrade my plan?
Go to Settings > Billing in your dashboard. You can upgrade, downgrade, or cancel your subscription at any time. Changes take effect immediately.
What happens if I exceed my plan limits?
What happens if I exceed my plan limits?
We’ll notify you before you hit your limits. You can upgrade to continue collecting submissions, or new submissions will be queued until the next billing period.
Do you offer refunds?
Do you offer refunds?
We offer a 14-day money-back guarantee on all paid plans. Contact support if you’re not satisfied and we’ll process your refund.