> ## Documentation Index > Fetch the complete documentation index at: https://docs.orbitforms.ai/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Common issues and how to resolve them. Can't find your answer? Contact support. ## Quick Fixes to Try First Before diving into specific issues, try these steps: 1. **Clear browser cache** — Stale cache can cause loading or display issues 2. **Try a different browser** — Rule out browser-specific problems 3. **Disable extensions** — Ad blockers or privacy extensions may interfere 4. **Check internet connection** — Ensure you have a stable connection 5. **Sign out and back in** — Refreshes your session and tokens ## Form Not Loading ### Form shows blank page * Verify the form is published * Check that the form URL is correct * Try opening the form in an incognito/private window * Ensure JavaScript is enabled in your browser ### Form loads slowly * Check your internet speed * Try reducing the number of images or large file upload fields * Disable browser extensions that might slow down the page ### Embed not showing * Confirm the embed code was pasted correctly * Check that the parent page allows iframes (some sites block embeds) * Verify there are no conflicting CSS rules hiding the iframe ## Submissions ### Not receiving submissions * Check your spam/junk folder * Verify the notification email in form settings * Ensure the form's workflow or email notification is configured * Look for failed workflow runs in the workflow run history ### Submissions showing as spam * Review [Spam Protection](/guides/spam-protection) settings * Check if reCAPTCHA or similar is enabled * Adjust spam sensitivity if legitimate submissions are being filtered ### Missing fields in submission data * Ensure all fields are included in the form schema * Check that conditional logic isn't hiding required fields * Verify the integration or webhook is mapping the correct field IDs ## Integrations ### Webhook not triggering * Verify the webhook URL is correct and publicly accessible * Check that your endpoint returns a 2xx status code * Review webhook retry logs for error details * Ensure the webhook is configured on the correct form ### Integration disconnected * Reconnect the integration in **Settings → Integrations** * Check if the third-party service has revoked access * For OAuth integrations, re-authorize when tokens expire ### Data not syncing to CRM * Confirm field mapping in the workflow or integration settings * Check for validation errors (e.g., required CRM fields not mapped) * Review the workflow run history for failed steps ## Account & Billing ### Can't access forms * Verify you're signed in with the correct account * Check that you have access to the team that owns the form * Ensure your subscription is active (no payment failures) ### Reached response limit * Each plan includes a per-billing-period response cap (50/mo Free, 1,000/mo Pro, 10,000/mo Business, 100,000/mo Advanced; annual plans get 12× the monthly cap as a single yearly bucket) * Once you hit 100%, your forms swap in an "upgrade required" message for visitors and stop saving new submissions until your billing period resets or you upgrade * We email the team owner at 50%, 90%, and 100% of the cap so there are no surprises * See your **Billing** page for current usage and to upgrade * For workflow run / AI credit limits, check your plan's specific limits separately ### Can't invite team members * Ensure you're on a plan that supports multiple team members (Pro and above) * Verify you have Owner or Admin role * Check that the invite email isn't going to spam ## Still Need Help? Contact us at **[support@orbitforms.ai](mailto:support@orbitforms.ai)** with your team ID and a description of the issue. Browse articles and guides for more solutions. ## Related Resources * [FAQ](/support/faq) * [Spam Protection](/guides/spam-protection)